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50th Canon Machinery since1972
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  • Vision

    This section introduces Canon Machinery’s corporate philosophy and its vision for continuing to shine in the 21st century.

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    • President’s Message
    • Corporate Philosophy & Management Philosophy
  • Our Business

    Here we introduce Canon Machinery’s areas of business: the Factory Automation System Business, the Semiconductor System Business, New Fields and Research and Development.

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    • Business Overview
    • Factory Automation System Business
    • Semiconductor System Business
  • Newsroom

    Here, we provide the latest news about Canon Machinery.

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    • April 23, 2025 Notice of Golden Week Holiday Closure
    • April 1, 2025 Notice Change of Representative Directors and Officers
    • December 17, 2024 Notice of Year-End and New Year's Holidays Closure
    • November 5, 2024 Notice regarding liquidation of subsidiary
    • August 7, 2024 Discontinued Parts for Maintenance Service
    • July 31, 2023 Notice of Summer Closure
  • About Canon Machinery

    In addition to corporate information on Canon Machinery, this section provides technology, product and introduces CSR activities.

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    • Corporate Info
    • Corporate Profile
    • Canon Machinery Operations
    • Technology
    • Machinery Movie
    • Official Social Media Account Lists
    • Product Information
    • CSR Activities
    • Environmental Initiatives
    • Quality and Safety Initiatives
    • Risk Management
    • Social Contribution Activities
  • TOP
  • Vision
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    • Vision
    • President’s Message
    • Corporate Philosophy & Management Philosophy
  • Our Business
    • Back
    • Our Business
    • Business Overview
    • Factory Automation System Business
    • Semiconductor System Business
  • Newsroom
  • About Canon Machinery
    • Back
    • About Canon Machinery
    • Corporate Info
      • Back
      • Corporate Profile
      • Canon Machinery Operations
    • Technology
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      • Technology
      • Unique Technology presently supporting Canon Machinery
    • Machinery Movie
    • Official Social Media Account Lists
    • Product Information
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      • Product Information
      • Semiconductor-related Products
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        • Semiconductor-related Products
        • 8-Inch Series Platform
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          • 8-Inch Series Platform
          • BESTEM-D310/D311plus
          • BESTEM-D320
          • BESTEM-D340
          • BESTEM-C310
          • BESTEM-S300
          • Needleless Pickup Unit
        • 12-Inch Series Platform
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          • 12-Inch Series Platform
          • BESTEM-D610
          • BESTEM-D511 plus
          • BESTEM-D511fplus
          • BESTEM-D540
          • BESTEM-D631
          • BESTEM-S500
          • Needleless Pickup Unit
        • Inspection System
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          • BESTEM-V110
        • In Line Curing Oven
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          • BCOS-Ⅵ
      • Electronic Components-related Products
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        • Electronic Components-related Products
        • Substrate coining device
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          • HPM-44000
          • HPM-13000A
        • Substrate cutting device
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          • SDM-300T
      • Maintenance and Support Information
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        • Maintenance and Support Information
        • For Discontinued and Replacement Prats
    • CSR Activities
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      • Environmental Initiatives
      • Quality and Safety Initiatives
      • Risk Management
      • Social Contribution Activities
  • Maintenance and Support Information
  • Contact Us
Product Information
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  • Product Information
  • For Semiconductor-related Products
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    • For Semiconductor-related Products
    • 8 inch Series Platform
      • Back
      • 8 inch Series Platform
      • BESTEM-D310/D311plus
      • BESTEM-D320
      • BESTEM-D340
      • BESTEM-C310
      • BESTEM-S300
      • Needleless Pickup Unit
    • 12 inch Series Platform
      • Back
      • 12 inch Series Platform
      • BESTEM-D610
      • BESTEM-D511 plus
      • BESTEM-D511fplus
      • BESTEM-D540
      • BESTEM-D631
      • BESTEM-S500
      • Needleless Pickup Unit
    • Inspection equipment
      • Back
      • BESTEM-V110
    • Inline curing oven
      • Back
      • BCOS-Ⅵ
  • For Electronic Components-related Products
    • Back
    • For Electronic Components-related Products
    • Substrate coining device
      • Back
      • HPM-44000
      • HPM-13000A
    • Substrate cutting device
      • Back
      • SDM-300T
  • For Maintenance and Support Information
    • Back
    • For Maintenance and Support Information
    • For Discontinued and Replacement Prats

Maintenance and Support Information

Maintenance and Support Information

Pursuing Customer Satisfaction through Stable Operation

As part of its after-sales service after products have been delivered, Canon Machinery responds swiftly in the event of product failures. We also strive to prevent failures from occurring by performing equipment checks when visiting client companies. During our visits, we hear customers’ requests directly, and we reflect this information into future product development and service improvements. At our overseas bases, as well, we have service personnel stationed in Malaysia and Taiwan, providing routine maintenance.

Important Notices Concerning Product Safety

August 2024
Discontinued Parts for Maintenance Service
March 2024
Discontinued Parts for Maintenance Service
September 2022
Notification Regarding Discontinuation of Maintenance Support(Affected equipment: CPS/CAP series)
April 2019
Notification Regarding Discontinuation of Maintenance Support(Affected equipment: BESTEM-D01,D02 series)
September 2017
Proposals Regarding the Maintenance and Inspection of Uninterruptible Power Supplies (UPSs)
December 2014
Recommended Replacement of Heater Control SSR on BCOS Series of Inline Curing Ovens
September 2010
Requests Regarding the Safe Use of Our Products
May 2009
Proposed Overhauls of Equipment Using Aluminum Electrolytic Capacitors
For Discontinued and Replacement Prats

About Maintenance and Support Information

For Electronic Components-related Products, Other Industrial Products

FA Solution Headquarters Sales Div.

Phone:
(81)77-566-1822
Fax:
(81)77-566-1833
Hours
Monday to Friday (excluding holidays) 9:00-12:00, 13:00-16:30

For Semiconductor-related Products

FA Solution Headquarters Sales Div.

Phone:
(81)77-566-1822
Fax:
(81)77-566-1833
Hours
Monday to Friday (excluding holidays) 9:00-12:00, 13:00-16:30
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  • Maintenance and Support Information
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